Privacy Policy & Terms of Use

Resilience Quest Consulting and Counseling

Last updated: August 2025

At Resilience Quest Consulting and Counseling, your trust is important. This page explains how we handle your information, maintain HIPAA compliance for group therapy, and set clear terms for consulting and educational services.

Privacy Policy

Information We Collect

We may collect:

  • Contact details (name, email, phone, payment info).

  • Health information provided during clinical intake or group therapy (protected by HIPAA).

  • Basic website data (cookies, analytics, browsing behavior).

How We Use Your Information

  • To deliver therapy or consulting services.

  • To confirm appointments and send updates.

  • To share newsletters or resources (you may opt out anytime).

  • To meet ethical, clinical, and legal standards.

HIPAA Compliance (Clinical Services)

All therapy records are protected by HIPAA standards. Email is HIPAA-compliant but not monitored 24/7.

⚠️ Emergency Notice: If you are experiencing a mental health crisis, call 988 or dial 911 immediately.

Non-Clinical Services (Consulting & Community)

Our consulting, toolkits, and educational resources are for guidance only and not a substitute for mental health treatment. Information shared is confidential but not considered Protected Health Information under HIPAA.

Data Sharing

We do not sell your information. Data may be shared only:

  • With your consent.

  • With trusted service providers (e.g., payment processors).

  • If required by law.

Terms of Use

Acceptance of Terms

By using this website, scheduling therapy, or booking consulting, you agree to these terms.

Scope of Services

  • Group Therapy: HIPAA-compliant, self-pay, available only to Massachusetts residents.

  • Consulting & Educational Services:

    • Clinical guidance for clinicians

    • Non-clinical guidance for game masters and players

Payment & Refunds

  • Therapy Intake: One-time, non-refundable fee.

  • Group Therapy: Payment due before participation.

  • Consulting: Fees due at booking.

  • Refunds are offered only in rare circumstances.

SMS Policy

SMS consent and phone numbers are not shared with any third parties/affiliates for marketing purposes.

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Resilience Quest Consulting and Counseling. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://www.resiliencequestcc.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

Intellectual Property

All manuals, toolkits, and resources created by Resilience Quest are our intellectual property and may not be copied or redistributed without permission.

No Guarantee of Outcomes

While we provide professional, trauma-informed services, specific outcomes cannot be guaranteed.

Governing Law

This policy follows the laws of the Commonwealth of Massachusetts.

Contact Us

For questions about this Privacy Policy & Terms of Use, contact:

📧 sean@resiliencequestcc.com
📍 Massachusetts, USA